Frequently Asked Questions

Joining BASK

Membership Dues Payments

Family Memberships

Your Member Profile

Member Directory

Logging in as a Member

Buzz Mailing List

Forms

Using the Website

One Last Question

Joining BASK

Q: I’m not a member of BASK. Can I come to a BASK meeting to see what kind of people are in this club before I join?

A: Certainly! You don’t need to be a BASK member to attend our monthly general meetings. These informal events are held at the Women’s Building at 3543 18th St. #8, San Francisco. The meeting begins at 6 pm, and ends around 9:30 pm. The meetings begin with pizza, salad, and homemade desserts, followed by news of upcoming trips and events, trip reports, announcements, and welcoming of new members. If you’ve never been to a general meeting, come introduce yourself! Each meeting has a feature presentation by a guest speaker. For more information, check out our Events page.

Q: The meeting was fun and the food was great. Now how do I join?

A: There are two ways to join BASK! You can pay online using PayPal or a credit card, or you can pay offline by printing out a form and mailing it in with a check.

Q: Is agreeing to a waiver online the same as signing a paper waiver form in ink?

A: Yes. By clicking the “I agree to this waiver” check box, you are affixing your electronic signature to the waiver and agreeing to all the terms that it contains. Your electronic signature has the same force and effect as a written signature.

Q: When I tried to join and entered my email address, why wouldn’t the site accept it?

A: In certain browsers, spaces cannot be included anywhere in your email address entry. Remove all spaces and try submitting it again.

Q: When I tried to join and entered my ZIP code, why wouldn’t the site accept it?

A: In certain browsers, spaces cannot be included anywhere in your ZIP code or postal code entry. Remove all spaces and try submitting it again.

Q: I thought I already joined BASK on Facebook. Why can’t I log in?

A: Joining the BASK Facebook group, which is free and open to anyone on Facebook, is not the same thing as joining the club, which requires membership dues. The Facebook group is just for letting the world know what’s going on with BASK, and we never post trip details there. To get the full benefits of membership, including access to the member directory and event calendar, join BASK!

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Membership Dues Payments

Q: Do I need a PayPal account to join BASK online?

A: No, if you don’t have a PayPal account, you can log in to PayPal as a guest and pay with a credit card.

Q: Can I pay by credit card even though I have a PayPal account?

A: If you have a PayPal account but want to pay by credit card, click the small Change link next to Payment methods on the PayPal page.

Q: If I join online, will BASK store my credit card or bank account information?

A: No. All payment information is handled through PayPal.

Q: When I log into PayPal, what email address and password should I use?

A: If you already have a PayPal account, use the email address associated with your PayPal account, which may differ from the one that is inserted when you click Check out with PayPal on BASK’s signup form. We recommend that you avoid using the same password for both PayPal and BASK.

Q: When will my membership expire?

A: If you join and pay online (using PayPal or a credit card), your membership will expire one year after the payment date. If you join and pay offline (by filling out a paper form and sending a check), your membership will expire one year after your funds are received.

Q: If I renew early, will that affect my membership expiration date?

A: No. If you renew early, your membership will be good for one year after your current membership ends. In other words, if your current membership started on September 8, 2015, your current membership would expire on September 9, 2016. If you renew early on August 25, 2016, your renewed membership would expire on September 9, 2017. But please don’t pay for multiple years at once; wait to get the reminder email. The club Treasurer will thank you!

Q: Does BASK plan to offer a multi-year membership?

A: No, this would place an administrative burden on the club Treasurer. Automated reminder emails will help you remember to renew each year. Please renew after you get the reminder, not before.

Q: How can I make the dues reminder emails stop?

A: The easiest way is to renew your membership. After you pay for your renewal, the reminder emails should stop within 24 hours.

Q: I don’t plan to renew my membership. Can you stop sending me reminder emails?

A: The emails are based on your membership expiration date and are automatically sent to all members at renewal time. If you don’t plan to renew, just delete the emails.

Q: Can I get a refund on my membership dues?

A: No, BASK does not offer dues refunds if you change your membership type or decide to leave the club.

Q: At what age do I qualify for the senior discount?

A: When you decide that you are old enough to call yourself a senior, then you can consider yourself a senior.

Q: I’m taking a class. Does that qualify me for the student rate?

A: No. You must enrolled and working towards a post-high school degree to qualify as a student.

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Family Memberships

Q: Does BASK offer a senior family rate or out-of-state family rate?

A: No, not at this time.

Q: Can I upgrade to a family membership from another membership type?

A: We recommend that you change your membership type at renewal time, to avoid having to pay the full $45 family rate on top of the rate that you already paid for the current year.

Q: I had a family membership. Can I change it to another membership type? What if some of my family members have moved away?

A: At renewal time, you can select one of the other membership types. Contact OnlineMembership@bask.org if you have questions, or if you need to make a change before renewal time.

Q: Why do I have to agree to more than one waiver to sign up my child family members?

A: In California, children cannot legally agree to waivers; their legal guardian must agree to waivers for them. We present a separate waiver for each child you sign up.

Q: I was invited to join a family membership as an additional adult. How do I renew?

A: The primary family member (the member who paid for the family membership) must renew the family’s membership.

Q: I’m listed as an additional adult. Can I switch to being the primary family member?

A: Make sure the current primary family member agrees with this change, then contact OnlineMembership@bask.org.

Q: How do I sign up additional adults in my family?

A: After you join as a primary family member, you can invite additional adults who live at your address. You can do this from the Family tab of your member profile. Simply enter the additional adult’s name and email address, and the system will send the additional adult an invitation to register. The additional adult controls their registration information; you do not fill it out for them. Additional adults join for free, and their membership expires when yours does.

Q: How do I sign up children in my family?

A: After you join as a primary family member, you can register minor child members (children under age 18) who live at your address. You can do this from the Family tab of your member profile. You control your child’s registration information, including whether you want them to be listed in the printed or online directories. If you want your child to have access to the members-only content on the BASK website, you can provide your child with the username and password that you created. If you grant your child access, the child will be able to edit their own profile, change their own password, and alter their directory visibility. Child members join for free, and their membership expires when yours does.

Q: How do I protect myself and BASK from liability if I initiate an activity involving minors?

A: In California, minors (children age 17 or less) cannot sign waivers. If you initiate an activity involving families with minor children, you must have adult family members sign the BASK family activity liability waiver (PDF). In certain limited circumstances, minors age 16-17 can participate in activities without their parents. See the family activity liability waiver for details. 

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Your Member Profile

Q: I edited my profile; why didn’t the changes stick?

A: Make sure you scroll down far enough to click the Save Changes button.

Q: Why can’t I edit my email address on the Editing Contact Information page?

A: When editing your contact information on that page, you can only opt out of showing your email address in the online and print directories. To change the email address itself, go to the Username/Password page.

Q: I share an email address with another member. Why do I have to provide a unique email address?

A: Our membership system requires each member to have a unique email address so that automated dues notification emails can be sent out. If needed, you can opt out of showing your email address to other members in the online and print directories.

Q: Why can’t I choose a new username?

A: Your username is your unique identifier in BASK’s membership system, so it must remain constant. If you forget it, BASK can send a reminder to the email address you used to join. Contact OnlineMembership@bask.org if you have questions.

Q: Why do you want my location in addition to my street address?

A: You can enter a location to display a map on your profile page. If you don’t want the map displayed on your profile, remove the contents of the Location field. When you are done, click Save Changes to save these changes to your profile.

Q: I tried to update my portrait in my profile; why does it tell me there’s a cropping error?

A: This error message may appear in certain browsers, for example, when using Firefox on a Mac. Ignore the message; it does not affect cropping or display of your portrait.

Q: I tried to upload a portrait to my profile; why did I get an error? (such as Error 503, or a notice that my portrait is too large)

A: Errors such as “503 Service Unavailable” can occur on certain browsers if you try to upload a portrait that is too large. Use an image/photo editing program to reduce the file size to less than 5 MB and try again with the smaller file.

Q: I tried to upload a portrait to my profile; why didn’t it work? I didn’t see any error message.

A: This can occur on certain browsers if you try to upload a portrait that is too large. Use an image/photo editing program to reduce the file size to less than 5 MB and try again with the smaller file.

Q: I tried to upload a portrait to my profile and it came out rotated. How do I fix this?

A: The website is picking up information embedded in the graphic file about the orientation originally used to take the photo. (You or someone else turned the camera sideways.) Rotate the photo in a graphics editing program and try uploading it again.

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Member Directory

Q: How can I find other BASK members with similar paddling interests?

A: You can list your own paddling interests in your profile. Each interest will appear as a hyperlink that you can click to display a list of other members who have also entered that interest. For full instructions and example interests to get you started, select Membership > Your Paddling Interests to view the Connecting to Paddlers Who Share Your Interests page.

Q: Why can’t I see anyone else in the online member directory?

A: You opted out of showing yourself in the online directory. Only members who agree to show themselves in the directory can view other members. You can change this setting by editing your profile. After logging in, select Profile > Edit on the upper right.

Q: When I view online directory search or browse results, I only see members who recently visited the website. Where’s everybody else?

A: If you don’t see many results when searching or browsing for members in the online directory, select an Order By value other than Last Active. Some members haven’t been active on the site yet, so you won’t see them if you sort by Last Active.

Q: When I view online directory search or browse results, I only see members who have uploaded a portrait. Where’s everybody else?

A: The Members with portraits only display mode only shows members who have uploaded portraits. Select the All members display mode to get the full list.

Q: Can I examine my entry in the BASK membership database? What if I find a mistake?

A: If you need to make any corrections, you can update the information in your profile. After logging in, select Profile > Edit on the upper right. When you are done, click Save Changes to save these changes to your profile.

Q: I’d like to hide my street address, phone number, or email in the print or online directory. How do I do that?

A: You can hide this information in the print directory, online directory, or both. After logging in, select Profile > Edit on the upper right. Below the street address, phone number, and email fields, it asks “How do you want to show this item to other members?” Click Change to change the visibility setting. When you are done, click Save Changes to save these changes to your profile. You cannot hide your city, ZIP code, or country.

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Logging in as a Member

Q: I forgot my password for the Members Only web page. Can you tell me what it is?

A: For security reasons, we don’t store passwords in human-readable form in our database, so we couldn’t tell you what your password is even if we wanted to. However, you can get login help or request a password reset.

Q: I joined by sending in a check or paying cash, and I got an email with my username. What is my password?

A: If you joined offline, you will need to request password assistance. When you do this, you will receive an email that will allow you to choose a password.

Q: I requested username or password assistance, but never got the email.

A: Make sure you are checking your email for the account you used to join BASK, not the email you use for Buzz (which could be different). If that doesn’t work, contact OnlineMembership@bask.org.

Q: I think I know my password, but I still can’t get in.

A: Here are some things to check:

  • Your password must be typed using the same mix of uppercase and lowercase characters that you used when you first chose your password.
  • Be sure there that you haven’t typed (or pasted) any spaces before or after the username or password.
  • Be sure you’re using your BASK members-only username and password, not your Buzz user ID and password (which might be different).
  • If you normally use your browser’s password manager to remember your password, have you tried logging in without it? Maybe there’s a problem with the password manager.
  • If all else fails, you can request a password reset.
Q: I forgot my username, and I have changed email addresses, so I’m not able to get login help. What do I do?

A: Contact OnlineMembership@bask.org for assistance.

Q: I’ve logged in. How do I change my password?

A: In the menu on the upper right, select Profile > Edit and go to the Username/Password tab. Enter your current password, then enter your new password twice in the Change Password boxes and click Save Changes. Log out and log back in to test your new password.

Q: What are BASK’s guidelines for creating a username?

A: Your username can be up to 20 characters long. Use lowercase letters and/or numbers. Spaces are not allowed.

Q: What are BASK’s guidelines for creating a password?

A: Your password must be at least six characters long. To make it stronger, use a mix of uppercase and lowercase letters, numbers, and symbols such as # @ ! $ & ^ ? and %. Case is significant—your password can contain capital letters, and they will be treated as different characters from their lowercase equivalents. For tips on keeping your password secure, see the Login Help page.

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Buzz Mailing List

Q: What is this “Buzz” that I keep hearing about?

A: BASK maintains an electronic mailing list, devoted to discussion of sea kayaking related topics, for use by BASK members. After you have subscribed to the list, you can send messages to the list, and you’ll receive messages sent by other list members. Information on subscribing, unsubscribing, setting digest mode, and message archives can be found on the Buzz Email List page in the members-only section.

Q: I receive Buzz in digest mode. Is there any way to make it easier to read? There are too many quoted emails!

A: Yes, you can sign up for the digest in MIME format, which includes each message as an attachment inside the digest message, along with a summary table of contents. Go to the Buzz Info page in the members-only section, enter your Buzz email address in the box near the bottom of the page, and click Unsubscribe or edit options. On the configuration page, choose the MIME digest option and click Submit My Changes. If this doesn’t work for you, we recommend turning digest mode off and setting up a rule in your email program to send Buzz emails to their own mailbox.

Q: Why do some Buzz posts come from “via Buzz” instead of an actual person?

A: Visit the Buzz Email List page in the members-only section and read the “Dealing with “via Buzz” Posts” topic.

Q: I have other questions about Buzz. Who can help?

A: Visit the Buzz Email List page in the members-only section or write to the Buzz Administrator.

Q: Why can’t I see my own Buzz posts?

A: Unfortunately, the “Receive your own posts to the list” feature of Buzz does not seem to work for most subscribers, and we have no way of fixing it. If it doesn’t work for you, CC yourself on the email when you post.

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Forms

Q: I’ve initiated a BASK trip. Where can I find a copy of the BASK activity liability waiver form to bring to the put-in?

A: There’s a copy in the centerfold of your BASK Handbook and Membership Directory, or you can download the BASK activity liability waiver (PDF) for printing.

Q: I’ve initiated a BASK trip or activity that involves families. Where can I find a copy of the BASK family activity liability waiver?

A: You can download the BASK family activity liability waiver (PDF) for printing.

Q: How do I get to the Join BASK page? (I am logged in and can’t find it in the menu.)

A: Log out of the site or visit the site in a different browser without logging in. Then you will see the Join BASK option in the menu.

Q: How do I download a membership form for a friend?

A: Click Club Info > Membership and click the Join BASK link. Scroll down to the Prefer to Join Offline? section and click the appropriate link (family or non-family). At the bottom of the How to Sign Up page, you’ll find a link for printing out a membership form.

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Using the Website

Q: How can I find other club members who live near me?

A: To find other members who live in your ZIP code, click the ZIP/Postal Code value in your profile. A list of members in that ZIP code will appear. To find other members who live in your city, click the City value in your profile. A list of members in that city will appear.

Q: How can I view only those members who have uploaded a portrait?

A: Log in, select Membership > Browse Gallery, and switch from List display mode to Grid.

Q: How do I exit the calendar?/Why does my browser hang when I click Back when viewing the BASK calendar?

A: This is a browser-specific issue that existed with the calendar before the website was revamped. To exit the calendar, click the Back to BASK Members Area link instead of your browser’s Back button. You can also try clicking the browser Back button twice rapidly, or try holding the mouse button while clicking the browser Back button to bring up a list of previously visited pages.

Q: Why doesn’t the website look right on my browser? I think there are graphics missing.

A: If you are using an old version of a browser, for example Internet Explorer 7 or 8, some items on the website will not be rendered correctly. We recommend that you upgrade to the latest version of your browser, or try a different browser, if the site doesn’t look right. If you still have problems, contact the BASK webmaster.

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One Last Question

Q: I have a question that’s not answered above. Who can help me?

A: Send email to info@bask.org